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What is the difference between Primary and Secondary?
Primary lets you play from your own user; the game works for all users on the console, online and offline. Secondary means you play from the user we provide and the console must be online — at a lower price.
How fast is the account delivered?
Within 5–30 minutes after payment confirmation — via WhatsApp, email and your account on the site.
Is there a warranty on accounts?
Yes — a warranty for the whole usage period as long as you follow the instructions and don't change the account details.
How can I pay?
Cards, Meeza and wallets via Paymob, Fawry, InstaPay, Vodafone Cash, or cash on delivery for consoles and accessories.
Do I need PS Plus to play online?
Yes for online play (except free-to-play games). With Primary it's on your account; with Secondary on the provided user.
Do you deliver consoles to all governorates?
Yes, we deliver across Egypt within 1–4 business days with cash on delivery available.
Do PSN cards work on any account?
The card must match your account region (US, UAE, KSA or UK).
Can I sell my console or games to you?
Sure! Fill in the "Sell to SHEVO" form and we'll send an offer within 24h — you can also trade up.
How do I earn loyalty points?
Every EGP you spend = 1 point, redeemable as a discount on your next order.
What if something goes wrong with my account?
Message us on WhatsApp 24/7 with your order number and we'll fix or replace it under the warranty policy.
